Expertise in Supporting Families During Crisis and Investigation.
CorePass® Family Liaison Officer Awareness
Developed in collaboration with international experts including Moose Mutlow (Author of “When Accidents Happen”) The CorePass® Family Liaison Officer Awareness (FLO) certification establishes a foundation standard for candidates tasked with supporting families during investigative and crisis situations. This qualification provides independent assessment of essential competencies, ensuring candidates act with professionalism, empathy, and investigative integrity. FLOs play a pivotal role in safeguarding family well-being while facilitating communication between families and investigative teams—making this award critical for reliable, compassionate practice.
Candidates certified as FLOs demonstrate knowledge of sound judgement in risk assessment, stakeholder management, and sensitive evidence gathering. The certification ensures that the candidate is aware of balancing investigative demands with the complex emotional needs of families across diverse cultural and jurisdictional environments.
Syllabus Highlights
- Define the primary purpose and responsibilities of a Family Liaison Officer (FLO)
- Explain investigative integrity while supporting affected families
- Identify key communication techniques, including empathetic listening and clear messaging
- Describe FLO role management across investigation teams, families, and external stakeholders
- Summarise global cultural and jurisdictional differences in FLO practices
- Apply risk assessment procedures before and after FLO deployment
- Assess unique family needs and adapt communication strategies accordingly
- Outline strategies for managing family expectations and maintaining professional boundaries
- Recognise emotional and psychological challenges for FLOs and affected families
- Demonstrate documentation techniques for accurate records of family interactions
- Evaluate family involvement in media and potential impacts on investigations
- Explain sensitive evidence gathering in the context of family support
- Discuss best practices for collaborating with support groups to assist families
- Manage personal well-being and resilience in emotionally demanding situations
- Develop a family liaison strategy aligned with investigative objectives and family needs
Target Candidates
- Law enforcement personnel appointed to family liaison roles
- Public safety officials supporting affected families in crisis or investigations
- Disaster response professionals delivering family support services
- Supervisors overseeing FLO deployments and practice standards
- Professionals seeking validated competence in family liaison and crisis management
Set the standard for compassionate, effective family support with CorePass® Family Liaison Officer Awareness—trusted certification in the heart of crisis response and investigation.
Other Certifications
For candidates seeking certification for search and rescue, IPSQA offers a range of other certification products including:
- IPSQA CorePass® First Aid I-IV
- IPSQA CorePass® Incident Management
- IPSQA Series: Rope Rescue
- IPSQA Series: Swiftwater Rescue
- IPSQA Series: Helicopter Rescue
- IPSQA Series: Boat Operations
Approved References
Candidates must demonstrate skills and knowledge consistently with approved references such as When Accidents Happen: Managing crisis communications as a family liaison officer (Mutlow, 2020).
Contact us or your local Accredited Testing Centre for further information.